Refund Policy
Last updated: 2 October 2026
1. Failed or rejected transactions
If a deposit, withdrawal, recharge or UPI payout fails or is rejected, the full amount (including any fee) goes back to your wallet automatically, usually within minutes.
2. Withdrawals
A withdrawal that is still being processed can be cancelled by support. Once it is paid to your bank or UPI account it cannot be reversed by Elite Pay.
3. Recharges
A rejected recharge refunds the recharge amount plus fee. A successful recharge cannot be refunded by us; contact your operator.
4. Gift cards
Delivered gift card codes are non-refundable. If a code does not work, contact support within 48 hours with the order ID.
5. Plans
Plan fees are non-refundable once the plan is active. If a plan purchase fails, the amount is never debited.
6. Wrong transfers
Wallet-to-wallet transfers are instant. Always check the receiver. Support can help contact the receiver but cannot force a return.
7. How to request
Open Support in the app and share the transaction ID. We reply within your plan response time.